Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.
Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.
How can we help you today?
Patient Relations / Advocate
Patient advocates advise and help you with problems or concerns at this facility. We strive to positively impact your experience and ensure your satisfaction in the delivery of health care here. Our services are guided by the principles of Patient/Family Centered Care: Dignity and Respect, Collaboration, Information Sharing, and Participation.
Beneficiary Counseling and Assistance Coordinator (BCAC)
BCACs educate and help you with TRICARE-related inquiries.
Debt Collection Assistance Officer (DCAO)
DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.
Interactive Customer Evaluation (ICE)
ICE is a web-based tool
that collects your feedback on services at this facility.
TRICARE Customer Service (Humana Military)
Information and customer service is available 24/7 by contacting the TRICARE Contractor, Humana Military, at 800-444-5445. Information and services are available online by setting up an account at Humana's website www.humanamilitary.com
. Using the website will enable TRICARE beneficiaries to receive:
- Information on health benefits
- Assistance with referrals, coverage, claims, and bills
- Provider locations for all types of specialty care in the local network