Pharmacy
We process new prescriptions and refills at no cost for TRICARE covered medications for:
- Active duty service members
- Active duty family members
- TRICARE Retirees and their family members
Learn more about
eligibility for TRICARE pharmacy benefits.
Please have your provider send your prescriptions electronically to military pharmacies for all non-controlled medications.
Keep informed about closings, change of hours, construction updates and more on our Facebook page.
Filling New Prescriptions
We fill prescriptions from both military and civilian providers. Dispensing is limited to formulary medications.
Providers from military hospital & clinics
Your provider may submit a prescription directly to the pharmacy during or after your appointment.
- You can pull a ticket at the kiosk and wait, or
- Follow instructions below for activation
Civilian Providers
If you have prescriptions from a TRICARE-authorized civilian provider:
- The provider can submit an electronic prescription to our pharmacy, or
- You can hand-carry a written prescription to our pharmacy. Note: This is the least preferred option.
To submit an electronic prescription:
Ask your provider to select the:
- Pharmacy Name: DoD Carlisle Dunham ePhcy.
- NCPDP/NPI Number: 6001161 / 19922108633
If you hand-carry a written prescription:
Check in at the kiosk. Follow on-screen prompts to check in. Hardcopies have longer wait times.
Activating New Prescriptions
The first step is to activate your prescription before you arrive to pick up your medication. Pharmacy does not automatically fill every prescription written by providers. There are multiple ways to activate your prescription.
Option 1: Fastest and Preferred
Scan the QR code below or text “Get in Line” to 833-556-3564.
Follow the prompts on your mobile device.
Option 2: In Person
Go to the Kiosk at Dunham Clinic.
- Follow on-screen prompts to check in.
- To get text updates, you’ll need to enter your cell phone number.
Option 3: Call the Pharmacy
- Call 571-821-7700, option 4 to activate your prescription.
- Processing times may vary based on pharmacy staffing and resources.
Option 4: Secure Messaging
Enrolled patients can request prescriptions via patient portal
MHS GENESIS Patient Portal. If you need logon support, call 800-368-3665. Patient Advocate assistance can be reached at 571-821-7719.
Requesting Prescription Refills
You may request refills after current prescription is 75% consumed. Refills called in will be ready in three business days. Refills not picked-up within 10 days will be returned to stock. We have
three ways to refill your prescriptions:
Option 1: Online for Enrolled Patients
- Select the medication(s) you want to refill.
- Follow the prompts to select where you want to pick it up.
- You’ll be given a date and time when your refill(s) will be ready to pick up.
Note: If you’re not a registered user, you’ll need to sign up first.
Option 2: By Phone
- Call our pharmacy refill line at 800-377-1723. Then, follow the prompts to select where you want to pick up your refills.
- If enrolled in text message alerts, you’ll get a text notification when your refills are ready to pick up.
Picking Up Your Prescriptions
You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after
10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).
ScriptCenter
ScriptCenter lockers are located at the Post Exchange, Monday through Friday from 7:30 a.m. to 6 p.m., Saturday 9 a.m. to 5 p.m., and Sunday 10 a.m. to 4 p.m. For any questions or to speak with a pharmacist call 571-821-7700, option 4. Refrigerated medications excluded.
Main Pharmacy
Dunham Pharmacy full-service hours Monday through Friday, 7:30 a.m. to 4:30 p.m. Pull a ticket at kiosk by 3:30 p.m. for same day service. Refill requests are accepted at main pharmacy. On site phone 571-821-7700, option 4.
Post Exchange Refill Site
Hours for the Post Exchange refill pharmacy are Monday through Friday 8:30 a.m. to 3:30 p.m. Phone number for any questions or to speak with a pharmacist 571-821-7700, option 4.
Troop Medical Clinic Fort Indiantown Gap
Monday through Friday, 8 a.m. to 12 p.m. and 1–4 p.m. Arrive by 3:30 p.m. On-site phone number is 717-861-2091. Phone number for any questions or to speak with a pharmacist 571-821-7700, option 4.
Fillmore Army Health Clinic
Monday through Friday 7:30 a.m. to 12 p.m., 1–4:30 p.m., arrive by 4:15 p.m. On-site phone number is 717-770-4724. Phone number for any questions or to speak with a pharmacist 571-821-7700, option 4.
Drug Take Back Program
Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.
If you want to dispose of unwanted or unneeded drugs, drop them in the secure MedSafe bin located at the Dunham Clinic Atrium. Several exclusions apply. This includes:
- syringes, needles
- liquids greater than 4 ounces
- batteries, aerosol spray cans
Also, if a medication appears on the
FDA Flush List, it may be disposed by flushing.
Frequently Asked Questions
How do I know if my prescription is covered?
All military pharmacies follow the
TRICARE Formulary – a list of TRICARE-covered prescription drugs and supplies. The TRICARE Formulary lists:
- Which drugs are covered.
- Drug information and frequently asked questions.
- Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
- Medical necessity/prior-authorization requirements and link to forms.
- If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.
Can my network provider send controlled substances prescriptions electronically?
Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.
Can I refill a prescription if the last fill was not at a military pharmacy?
Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give the us the pharmacy name, phone number, prescription number, and medication name and dates.
Can I pick up medications for another person?
Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card.
What is the difference between a new, refill, and renewal prescription?
A
new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.
A
refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.
A
renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills.
What if I need a non-formulary or non-stocked medication?
If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.
What do I do if my medication is out of stock?
I’m deploying. How can I fill my prescriptions?
Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the
Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.