Appointments & Referrals
The Integrated Referral Management and Appointing Center (IRMAC) is the first point of contact for beneficiaries looking for health care in the National Capital Region Market. The IRMAC helps beneficiaries navigate the direct care system.
Appointments
To make an appointment, please call our appointment line at 717-245-3400 or the IRMAC appointment line for the National Capital Region at 1-855-227-6331. The IRMAC is available Monday–Friday, 6:30 a.m. to 6:30 p.m. You may also use the
MHS GENESIS Patient Portal to schedule an appointment.
After-hours patients may call and speak with the Military Health System Nurse Advice Line at 1-800-874-2273.
Active Duty calling from an office phone on Carlisle Barracks can dial 106 to schedule appointments for the service member. If this is a medical emergency, please dial 911 or proceed to the nearest emergency room.
To cancel an appointment, call 717-245-3325. Please leave name of patient, sponsor's social security number, date of appointment, and name of provider. Please speak slowly and clearly when using this line.
Access to care
By law, the priorities for getting appointments are listed below:
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Active duty personnel enrolled in TRICARE Prime.
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Active duty family members enrolled in TRICARE Prime.
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Retirees and their family members, and survivors enrolled in TRICARE Prime.
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TRICARE for Life Patients enrolled in T-Plus.
Space available:
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Active duty family members not enrolled in TRICARE Prime.
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Retirees and their family members, and survivors not enrolled in TRICARE Prime.
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TRICARE for Life Patient
Non-enrolled persons, TRICARE Prime Remote, and TRICARE Prime patients enrolled to another site may be seen for acute care at Dunham Health Clinic on a space-available basis.
How do I find a civilian provider
The TRICARE East and West Networks have established a network of qualified providers in across the Continental US for TRICARE beneficiaries. To find a provider near you, search the TRICARE East Network Directories.
Space Available Access Standards
Acute Only: An acute appointment can be booked two hours in advance. If there are no available acute appointments within two hours, you will have to call back and check for an appointment later in the day.
Services Offered
The appointments section schedules appointments for family medicine, pediatrics, immunizations, optometry, mammography, and gynecology. The clinic has specialty providers on a limited basis. All appointments with specialty providers require a referral from your primary care manager. Once a referral is acquired, the appointments section will schedule the appointments for specialists located at the clinic.
Referrals and Authorizations
Information for referrals and authorization can be found on the TRICARE website.